Bose QC35 noise cancelling was gimped by recent software replace, claim owners

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Both generations of Bose’s QuietComfort 35 headphones have lengthy been a number of the hottest noise-cancelling cans round, and rightly so. They’re identified for delivering each glorious sound high quality and first-rate noise-cancelling that may maintain the world out while you need some peace and quiet to take pleasure in your tunes (or audiobook/podcast/film/recreation).

However, after Bose lately rolled out a spherical of firmware updates to the unique QC35s and more-recent QC35 IIs in June, some customers have complained that the noise cancellation function appears to be much less efficient than earlier than.

According to customers on the Bose Community forum and Reddit, firmware replace 3.0.Three for the primary era QC35s alongside firmware 4.5.2 for the QC35 IIs has “has completely destroyed the ANC”. However, evidently not all customers have been affected. Some have reported that updating the firmware through the Bose Connect app after which resetting the headphones has induced no concern. 

Exactly what might have triggered the issue is as but unknown. 

We’ve reached out to Bose for a remark however have been nonetheless awaiting a proper response on the time of publication. However a report from The Verge states that the audio producer is conscious of the problem, however that the corporate has claimed that nothing in the update must be a trigger for degradation in noise cancellation efficiency.

Not the primary time…

If you are feeling a way of déjà vu right here, which may be as a result of an analogous situation has performed out earlier than. Back in 2017, Bose rolled out firmware 1.2.9 for the unique QC35s, and instantly after customers took to Reddit to complain about sound high quality degrading. In that occasion, Bose additionally claimed there was nothing fallacious with the replace. 

The firm has additionally discouraged customers from downgrading the firmware in the event that they’re going through issues. According to a Bose Community discussion board supervisor in 2018, doing so “can create sudden conduct in a product and negatively affect or cut back performance”.

In the 2017 case, Bose mentioned too few folks had despatched again their gadgets for the corporate to determine the core drawback. This time, nonetheless, there appear to have been sufficient complaints on-line, together with a petition on, for Bose to take the proactive step of eradicating the most recent firmware updates till it could actually examine additional. Here’s hoping they discover a quick repair.

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