It's not just Amazon: Google employees also listen to your recorded voice commands

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It appears Amazon isn’t the one firm who hires folks to eavesdrop on conversations you have with your voice assistant – Google has now been caught out doing the identical factor, too.

Belgian broadcaster VRT NWS has right this moment reported that Google hires contractors to listen and transcribe audio recordings of customers speaking to Google Assistant, both by way of a sensible speaker or their telephones.

One such contractor offered the broadcaster with over 1,000 recordings for an investigation into the transcription course of. It was discovered that most of the recordings included identifiable private particulars of customers, whereas 153 conversations have been seemingly recorded accidentally, because the wake command of “OK Google” or “Hey Google” wasn’t used to set off the digital assistant.

According to the report, Google employs 1000’s of contractors all over the world to transcribe Assistant conversations, though all of them use a safe login to entry the recordings by way of the corporate’s Crowdsource app.

You can watch the unique report, with English subtitles, within the video under.

In Google’s protection

Although it is no secret Google collects user data and shops recorded conversations with Assistant, the corporate has not beforehand disclosed the truth that people also listen to a few of these interactions.

After VRT NWS broke the information, Google published a blog post defending the observe, stating that the system is critical to study extra about consumer habits and to enhance Assistant’s algorithms and buyer expertise. Hiring folks from all over the world means the corporate’s “speech expertise works for all kinds of languages, accents and dialects”, thus “[enabling] merchandise just like the Google Assistant to perceive your request, whether or not you’re talking English or Hindi”.

According to Google, contractors listen to solely 0.2% of all audio clips and none are “related to consumer accounts”. Moreover, transcribers are instructed “not to transcribe background conversations or different noises, and solely to transcribe snippets which might be directed to Google”.

Google also says there are “various protections in place to stop false accepts from occurring”, which is when Assistant is triggered unintentionally by “some noise or phrases within the background”.

A contractor leaking audio clips to a information outlet, Google says, is a violation of its information safety insurance policies. The incident is being investigated by the corporate, and it says motion will likely be taken in opposition to the leaker. Google is also reviewing the insurance policies its has in place for its transcribers “to stop misconduct like this from occurring once more”.

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